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Privacy Policy

Privacy Policy

Skillsilo E-Learnings Private Limited

AI customer support

When you consent to AI processing and submit a chat question, its text and up to six recent conversation messages are sent to OpenAI to generate a reply. Our backend requests that OpenAI not store the response as API application state; provider operational retention rules may still apply. Chat history remains in browser memory for the current page and is cleared on reload. Please keep phone numbers, email addresses and other personal details out of AI questions. Callback form details are saved separately in our enquiry database. A hashed network address and request counts are used for rate limiting. AI answers can be incorrect or outdated; confirm university approvals, fees and admission rules using official university information or our counselling team.